Shipping policy

At Yu n Me Wellness Products Private Limited (“we,” “our,” or “us”), we aim to ensure smooth and timely delivery of our goods and services (“Services”). By using our website or availing of the Services, you agree to this Shipping Policy as part of the Terms and Conditions.

1. Shipping Timelines and Charges

Orders are processed within 1-2 business days after successful payment. Delivery timelines are as follows:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-4 business days.

Shipping charges are as applicable and displayed at checkout. 

2. Delivery Information

To ensure successful delivery, you must provide accurate and complete delivery information during checkout. We are not responsible for delays or failures caused by incorrect or incomplete addresses provided by you.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor its status.

4. Damages, Losses, and Refunds

We are not liable for damages or delays caused by third-party logistics providers. In case of a damaged or lost shipment, you must notify us within 48 hours of receipt with appropriate evidence (e.g., photographs).

If we are unable to deliver the purchased goods due to any reason attributable to us, you will be entitled to a refund as per our refund policy. Refund requests must be raised within the specified timeframe mentioned on our website or under applicable policies. Beyond this period, refund claims will not be entertained.

5. Restrictions on Usage

You agree not to use the shipping services for any unlawful or prohibited purpose under applicable laws or these Terms.

6. Force Majeure

We are not responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or disruptions in transportation services.

7. Governing Law and Jurisdiction

This Shipping Policy is governed by the laws of India. Any disputes arising under this policy are subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

8. Contact Us

For any shipping-related concerns or inquiries, you can reach us using the contact information provided on our website.